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Answering service operator needed in Canada at Scotia Business Centre Limited

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Job in Canada

Answering service operator needed in Canada at Scotia Business Centre Limited

Answering service operators handle inbound calls for their clients, either through a switchboard or in a call center. As an answering service operator, your job duties include courteously greeting callers, determining the reason for their call, and answering questions or directing their requests to a different department as necessary.

Job details

  •  Location: Bridgewater, NS
  •  Salary: $13.45 hourly for 32 to 40 hours per week
  •  Terms of employment: Permanent employment
    Full time
  •  Day, Evening, Night, Weekend, Shift, On Call, Early Morning, Morning
  •  Start date: Starts as soon as possible
  •  Vacancies: 1 vacancy

Overview

Languages

English

Education

  • Secondary (high) school graduation certificate
  • or equivalent experience

Experience

Will train

Work setting

  • Private sector
  • Urban area

Responsibilities

Tasks

  • Greet people and direct them to contacts or service areas
  • Provide basic information to clients and the public
  • Obtain and process information required to provide services
  • Operate switchboard or telephone system
  • Record and relay information
  • Schedule and confirm appointments
  • Send invoices
  • Maintain work records and logs
  • Receive and issue payments
  • Perform clerical duties, such as filing and sorting and distributing mail
  • Answer telephone and relay telephone calls and messages
  • Calculate billing charges
  • Monitor mobile radio or telephone
  • Provide emergency services

Experience and specialization

Computer and Technology Knowledge

  • Switchboard 25+ lines
  • Word processing software
  • Electronic mail
  • MS Excel
  • MS Outlook
  • MS Word

Additional information

Security and safety

  • Criminal record check

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Attention to detail
  • Sitting

Personal suitability

  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player

Screening questions

  • Are you available for shift or on-call work?
  • Do you currently reside in proximity to the advertised location?

Who can apply to this job?

Only apply to this job if:

  • You are a Canadian citizen or a permanent resident of Canada.
  • You have a valid Canadian work permit.

If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.

How to apply

By email

sbcltd@ns.aliantzinc.ca

Advertised until

2022-09-23

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